RESERVATIONS CO-ORDINATOR (PART-TIME)

Position: Part-time (2 days per week, including evenings and weekends)
Salary: Competitive, with attractive benefits

About Stobo Castle Health Spa:
Nestled in the breath-taking Scottish Borders, just outside the town of Peebles, Stobo Castle Health Spa is a family-run business known for providing a tranquil and luxurious environment. Known for our exceptional customer service and world-class wellness experiences, we are proud to be Scotland’s only destination spa.

Your Role:
As a key member of our Reservations team, you will be the first point of contact for guests booking their rejuvenating experience at Stobo Castle. Your attention to detail, professionalism, and warm personality will ensure each guest feels welcome and valued from their first enquiry to their arrival at the Castle.

Key Responsibilities:
Responding to phone and online reservations, providing outstanding customer service and advice on our services.
Managing bookings and maintaining accurate guest records within our reservations system.
Assisting with administrative tasks related to guest reservations and bookings.
Offering recommendations for packages and services based on guest preferences and needs.
Ensuring all guest requests are accurately recorded and communicated to relevant departments.
Contributing to a positive, team-oriented environment.

What We’re Looking For:
A friendly, approachable, and positive individual with a passion for customer service.
Strong communication skills, including an excellent telephone manner.
Good organisational and computer skills, with the ability to manage multiple tasks effectively.
Attention to detail and a commitment to providing accurate and timely information.
A flexible, can-do attitude and the ability to work evenings and weekends as required.

Why Join Us?
At Stobo Castle Health Spa, you’ll become part of a supportive, close-knit team in an iconic wellness destination.

Benefits:
Competitive salary with attractive company pension contribution.
Private medical insurance for peace of mind.
Health cash plan covering dental, optical, physiotherapy, chiropody, 24-hour GP access, and more.
Exclusive discounts at retailers and restaurants, helping you save on everyday purchases.
Staff Gratuity Scheme – receive a share of gratuities, averaging an additional £0.75 per hour (up to £1,500 per year).

If you would like to be considered for this position, please email Andrea Lees at andrea@stobocastle.co.uk, or download a copy of our application form here.